ID Theft

Hot Topics

Debit and Credit Card Breaches

Data breaches have become more common then we like and it’s important to understand what steps to take if you think your credit or debit card may have been hacked.

We have all seen the news articles about large merchants like Target, Capital One and Equifax who have had hackers gain unauthorized access to either their payment processing or network system. When such breaches occur, identity theft or financial fraud is often the unfortunate result.  At the end of the day there is nothing Lake Elmo Bank or you could have done to prevent this from happening.

Lake Elmo Bank makes protecting your personal information our top priority.  We offer debit card monitoring 24 hours a day, 7 days a week. If suspicious transactions are flagged on your card, you will be contacted to verify if the transaction was authorized by you.  If fraud has occurred, we will quickly issue you a new card and work on taking care of the unauthorized transactions.

Lake Elmo Bank offers a great tool to help you safeguard your debit card and funds in your account simply and easily from your mobile device.  Download the “My Mobile Money ” app.  It allows you to manage your debit card and protect yourself from fraud. You define when, where, and how your Lake Elmo Bank debit card used. 

   

There are steps you can take to prevent or stop fraudulent charges on your credit or debit card.

Check your accounts for unauthorized charges and continue monitoring your accounts

  • Don’t wait for your monthly statement to arrive in your mailbox, enroll for online banking.  You then are able to view transactions daily online or your mobile device.
  • If you receive paper statements it’s a good idea to enroll for e-Statements.  These are delivered to your online banking account and not left in your mailbox for someone to steal.
  • Set-up email or text alerts through your online banking account.  This is a great way to be alerted when a debit transaction is clearing your account.
  • Keep paying attention- fraudulent charges to your card or fraudulent debits to your account might occur many months after a data breach.

Contact Lake Elmo Bank immediately if you suspect an unauthorized charge.

  • Contact the Bank during regular business hours if you suspect you have fraud on your account.
  • If after business hours and the fraudulent item is a debit card transactions contact 1.800.264.5578 to have your card closed immediately.
  • If you have a credit card through Lake Elmo Bank contact 1.800.558.3424.

For more information on the latest scams and how to protect yourself from identity theft, click on any of the following links:

Check out the latest Scams
Identity Theft Resources
How to Guard Against Internet Thieves

 

Identity Theft

What You Can Do if You Fall Victim

Identity theft has developed into one of the fastest growing crimes in the United States. It happens when someone steals your personal information and uses it without your permission.  If you suspect that someone has stolen your identity, acting quickly is the best way to limit the damage.

Here is what you should do:

  • Contact your financial institution immediately and alert them to the situation.  Lake Elmo Bank has an ID Theft packet available to help you walk through steps to take.
  • File a police report immediately with your local agency.
  • Notify the Social Security Administration if this information has been compromised.  The Social Security Fraud hotline number is 1.800.269.0271 
  • File a compliant with the Federal Trade Commission’s Identity Theft division:
    • FTC Website: Go to www.identitytheft.gov/
    • Toll-free number: 1.877.438.4338
    • Write to the FTC at:  Identity Theft Clearinghouse, Federal Trade Commission, 600 Pennsylvania Ave NW, Washington, DC 20580
  • Contact one of the three major credit bureaus and discuss whether you need to place a fraud alert and/or a credit freeze on your file, which will help prevent thieves from opening a new account in your name.
Equifax
800.525.6285
P.O. Box 740250
Atlanta, GA 30374
Experian
888-397-3742
P.O. Box 1017
Allen, TX 75013
TransUnion
800.680.7289
P.O. Box 6790
Fullerton, CA  92634
  • Order your free credit reports. A regular review of your credit file may detect unauthorized accounts or other fraudulent activity. Go to www.annualcreditreport.com to order one free report per year from Equifax, TransUnion, and Experian.

Click here for a website that will provide you with some additional information.

Protect Yourself

Protect Yourself with a Few Simple Steps

  • Don’t give out financial information.  If you receive a call or email from someone you do no

    Debit and Credit Card Breaches

    Data breaches have become more common then we like and it’s important to understand what steps to take if you think your credit or debit card may have been hacked.

    We have all seen the news articles about large merchants like Target, Capital One and Equifax who have had hackers gain unauthorized access to either their payment processing or network system. When such breaches occur, identity theft or financial fraud is often the unfortunate result.  At the end of the day there is nothing Lake Elmo Bank or you could have done to prevent this from happening.

    Lake Elmo Bank makes protecting your personal information our top priority.  We offer debit card monitoring 24 hours a day, 7 days a week. If suspicious transactions are flagged on your card, you will be contacted to verify if the transaction was authorized by you.  If fraud has occurred, we will quickly issue you a new card and work on taking care of the unauthorized transactions.

    Lake Elmo Bank offers a great tool to help you safeguard your debit card and funds in your account simply and easily from your mobile device.  Download the “My Mobile Money ” app.  It allows you to manage your debit card and protect yourself from fraud. You define when, where, and how your Lake Elmo Bank debit card used. 

    There are steps you can take to prevent or stop fraudulent charges on your credit or debit card.

    1.      Check your accounts for unauthorized charges and continue monitoring your accounts.

    • Don’t wait for your monthly statement to arrive in your mailbox, enroll for online [LCC5] banking.  You then are able to view transactions daily online or your mobile device.
    • If you receive paper statements it’s a good idea to enroll for e-Statements.  These are delivered to your online banking account and not left in your mailbox for someone to steal.
    • Set-up email or text alerts through your online banking account.  This is a great way to be alerted when a debit transaction is clearing your account.
    • Keep paying attention- fraudulent charges to your card or fraudulent debits to your account might occur many months after a data breach.

    2.      Contact Lake Elmo Bank immediately if you suspect an unauthorized charge.

    • Contact the Bank during regular business hours if you suspect you have fraud on your account.
    • If after business hours and the fraudulent item is a debit card transactions contact 1.800.264.5578 to have your card closed immediately.
    • If you have a credit card through Lake Elmo Bank contact 1.800.558.3424.

    t know asking for personal information, like your account number or online banking credentials, do not give out any  information.  Lake Elmo Bank does not contact their customers via telephone, email or text messaging asking for financial information.  The only time we may ask you personal information is if you contact us directly.

  • Go digital. By paying bills online, you reduce the risk that checks and statements containing personal information may be stolen by identity thieves. You should also have your paycheck deposited electronically into your account.
  • Monitor accounts online and frequently. Use Lake Elmo Bank’s and other financial institutions’ websites to check for signs of fraud, and report suspicious or unauthorized activity immediately. Consumers with 24/7 access to account activity are most likely to uncover fraud the fastest.
  • Sign up for e-statements.  Reduce your risk of identity theft and mail fraud by receiving your monthly bank statements through your online banking.
  • Install and update security software. Make sure you have a firewall, antispyware, antivirus software, and browser security software on your home computer.
  • Never give personal information to callers. Don’t respond to phone messages that prompt you to call another telephone number about your account. Similarly, don’t send account information via e-mail messages–they’re not secure.  Don’t respond to unsolicited or strange emails. Use contact information you already have for the financial institutions with which you do business.
  • Shred it. Get rid of sensitive papers and statements you no longer need that contain personal information.
  • When online don’t click on any links.  Avoid clicking on links within a pop-up as they can load a virus onto your computer or mobile device.  Don’t shop on unknown sites.  Research the online merchant first to see if there are any complaints against them.
  • Hang up! It’s shrewd, not rude to hang up on a suspicious telemarketer.
  • Don’t feel pressured and get into a verbal agreement or sign a contract.  Take the time to research a company and review any agreements.
  • Be skeptical of online charitable solicitations and other online offers.  If interested, ask to receive the information in the mail and check to be sure the company is legitimate.
  • Never agree to pay for products or services in advance.
  • Change a few daily habits. Mail bills from a locked mailbox; secure sensitive mobile data stored on a laptop, PDA (personal data assistant) or phone; and don’t carry your Social Security card in your wallet unless you need it for a specific purpose on that given day. A stolen wallet that contains a Social Security card–as well as your address and other forms of identification–is like handing over your identity to a thief.