What is a mobile wallet?
Allows you to pay for your purchases with your compatible iPhone or Android by holding your phone near the participating merchants terminal or online. If you are an iPhone user, you would use Apple Pay and if you are an Android user, you would use Masterpass.
What Lake Elmo Bank Debit Cards work with the mobile wallet?
Lake Elmo Bank’s consumer and business debit cards can be enrolled. Health Savings cards are not eligible.
How is my card information protected when using a mobile wallet?
Your debit card number is not stored on your mobile device or provided to the merchant. A unique token code is created for your device. When a purchase is made in person or online, the token number is used to process your transaction. Your actual debit card number is never shared with the merchants or transmitted during the payment process.
Can I use more than one Lake Elmo Bank Debit Card in my wallet?
If you have multiple Lake Elmo Bank debit cards they can all be loaded into your mobile wallet. Health Savings cards are not eligible.
Why is it asking me to contact my financial institution for further verification?
You may be asked to contact Lake Elmo Bank for additional verification information for security purposes. Call us at 651.777.8365 or stop in to any of our office locations. Once we have verified your information, you should receive a notification that your card is ready to use. Additionally, you will receive a confirmation letter from us.
If I get a new card, how do I replace my old LEB debit card with my new card?
If your card was replaced due to fraud, lost or stolen, you will remove that card from your mobile wallet and then add your new card.
What happens if I replace, update, or lose my mobile device?
The token that is created in place of your card number is specific per device so you would need to enroll your debit card in the digital wallet on your new device. Before you trade in your old mobile device, remove your cards from your digital wallet. iPhone users who lose their phone can use Find My iPhone to easily suspend the device account number. No matter what mobile device you are using, you can contact Lake Elmo Bank at 651.777.8365 and we will deactivate your card from your mobile device.
How do I enroll for Apple Pay?
Step 2: Tap on Wallet & Apple Pay
Step 3: Click on “Add Credit or Debit Card”
Step 4: Position the front of your debit card in the frame that appears on your screen. If you are not successful in scanning the card details just simple click on “Enter Card Details Manually”. Click here for a quick video
Apple Support contact information 1.800.275.2273
How do I use Apple Pay?
Step 2: Hold your device over the merchants terminal. Click here for a quick how to videoIf you have iPhone X Face ID:
Step 1: Double click the side button
Step 2: Glance at the screen for face recognition
Step 3: Hold mobile device over the merchants terminal.
Click here for a quick how to video.
Where can I use Apple Pay?
Where can I get more information about Apple Pay?
How do I enroll for Masterpass?
Step 2: Install the Masterpass by MasterCard app.
Step 3: Follow the steps to set up your account
Step 4: Set up a security PIN
Click here for a quick video
Masterpass contact information 1.866.309.6155 Option 1
How do I use Masterpass?
Step 2: Enter your PIN
Click here for quick how to video
Where can I use Masterpass?
Where can I get more information about Masterpass?
Apple, the Apple logo, iPhone, iPad, Apple Watch, Apple Pay and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. Masterpass and the circles design are trademarks of MasterCard International Incorporated. All register rights reserved.