Debit Card

 

MasterCard Debit Card 2015

A Lake Elmo Bank MasterCard® chip card works like a check, only better.  When you make purchases, the amount is deducted directly from your checking account – but you also enjoy added conveniences and security protections.

Just use your Lake Elmo MasterCard® when you are ready to pay.  It works fast, so there’s no need to write checks or fumble for change.  Improve your money management with an up-to-date balance as our debit card transactions post live as you use your card.

My Mobile Money

A better way to manage your Lake Elmo Bank Debit card is just a tap away.

My Mobile Money Access, is an app offered by Lake Elmo Bank to help you control and monitor your LEB debit card usage anywhere, anytime using your mobile phone. With My Mobile Money Access you can protect your card from fraud by setting alerts and controls to determine how your card can be used. And, if you misplace your card, you can use the app to turn it off . . . and then turn it back on when you find it!

You can also use My Mobile Money Access to manage your spending. With customizable controls, alerts for spending limits, and easy-to-find account balances, you can set a budget and stick to it.

Keep an Eye on Your Card with Transaction Alerts

A wide range of alert options make My Mobile Money an app that meets your specific needs. You can set alerts for:

  • All card activity
  • Spend limits
  • Card Not Present transactions
  • International transactions
  • Card Status changes
  • Specific Merchant category purchases
  • Dependent Card activity

Card Controls Help Protect Your Account from Fraud

You can even set the app to deny a transaction before it takes place, based on the criteria you set. As with turning your card on and off, card controls will not interrupt recurring bill payments such as gym memberships or subscriptions.

Account Management Allows for Greater Control

My Mobile Money also has account management features that enable you to keep an eye on your account balance and manage your money no matter where you go.

  • MoneyPass® ATM locator
  • Balance inquiries
  • Transaction history
  • Low balance alerts

Are you ready to take control of your Lake Elmo Bank Debit card? Click the link to access the app in App Stores: iTunes and Google Play  Then download the My Mobile Money Access app today to manage account alerts and monitoring anytime, anywhere!

MC SecureCode

Added Protection to Keep Online Transactions Secure

MasterCard SecureCode® is a private code for your MasterCard® account that gives you an additional layer of online shopping security.  Only you know what your code is –  merchants aren’t able to see it.

Fast, Simple, Convenient
SecureCode® works with your existing MasterCard® debit card.  Plus, its easy to activate and use.

Accepted Around the World
More than one million online merchants in 122 countries support transactions made with MasterCard SecureCode®Look for the logo when you’re providing your payment information.

LOGO-MASTERCARD
Lake Elmo Bank highly suggest you enroll your card for SecureCode® as an added fraud prevention tool.     CLICK HERE TO ENROLL.


Forgot your SecureCode Password?

At the bottom of page you will be directed to select “Forgot your SecureCode?” Click here to reset your password.

 

 

Debit Card Lost/Stolen

How do I  report my Lake Elmo Bank debit card lost or stolen?

Call Lake Elmo Bank during regular business hours at 651.777.4436.

Monday – Friday 8:30 – 5:00 PM CST
Saturday 9:00 – Noon CST

Call the Hot Card Support Team for after hours support  at 1.800.264.5578 and if you are calling internationally after hours dial 1.701.461.0621

If you need to report your VISA® credit card lost or stolen click here for the contact information.

FRAUD WATCH SERVICES

Online Banking Fraud WatchLake Elmo Bank has partnered with FraudWatch Plus, where experienced fraud analysts work around the clock, watching for any suspicious card activity. Should they detect potential fraud on your card, you will be contacted directly by Fraud Prevention Services and in some cases your card may be temporarily closed for your protection. They will never ask you for your card number as they have it so never give anyone your card number over the phone or in an email.

If you receive a voicemail from our Fraud Watch Services the call back number is 1.866.842.5208.

💡 To avoid your card from being temporarily closed down by either Lake Elmo Bank or FraudWatch Services, please contact Lake Elmo Bank prior to traveling to ensure your card remains open and available for use.

MasterCard Benefits

MasterCard Automatic Billing Updater

One of the biggest problems for merchants who process debit or credit cards on a recurring basis is maintaining accurate credit or debit card information on file. In any given year, roughly 50-70% of MasterCard® and VISA® cardholders will change their account information. This places a heavy burden on merchants to reach out to customers and capture the updated information. If consumers are properly informed of the terms and give their full consent to recurring card charges, auto-renewal methods can benefit both the individuals and the businesses involved.

Automatic Billing Updater prevents disruptions due to account changes and extends the life of automatic payment arrangements by helping secure these ongoing revenue-generating relationships while locking in revenue, reducing processing costs, maintaining service continuity, and strengthening cardholder satisfaction.

How it Works:

  • Merchants enroll through their processor
  • Card issuers (Lake Elmo Bank) submit electronic files with updates when a cardholder’s account information changes.
  • Card Issuers are required to send these file updates within two business days and are strongly encouraged to send them daily to ensure that account-on-file merchants have the advantage of the latest authorization data.
  • The merchant’s credit card information is sent to their processor who then processes inquiries against its database and provides responses.
  • Participating merchants are required to update their customer account databases in accordance with Terms of Use.

How cardholders benefit

  • Does not interrupt bill payment
  • Eliminates late fees and service disruption
  • Provides greater convenience

Cardholders typically set up automatic payments using their MasterCard® cards for two reasons:

  • Make payments easier
  • Make payments on time without having to do anything

When Card-on-File is discontinued because of an account change, the cardholder may be unaware until the service stops—and that disruption is usually perceived by the cardholder as a sign of poor customer care. The MasterCard® Automatic Billing Updater is a systemic solution that helps maintain automatic payment transaction volume and boosts customer satisfaction while reducing customer service demand.

MasterCard® and VISA® have enforced these changes and is not controlled by financial institutions issuing credit and debit cards.

It is the cardholder’s responsibility to provide updated card information to the merchant. In order to stop authorized recurring payments, the cardholder must revoke their authorization with the merchant. The cardholder is liable for all authorized recurring payments and must provide proof of revocation in order to dispute a debit card transaction.  Lake Elmo Bank is not responsible for any late or finance fees that may be charged if the MasterCard® Automatic Bill system does not update card information at a participating merchant.  Cardholder cannot opt out of the MasterCard® Automatic Biller Updater program at this time.

MasterCard® offers many benefits that go along with your Lake Elmo Bank debit card. Below is a reference for the types of benefits MasterCard® offers:

  • Global Services
  • Shopper Benefits
  • Travel Services

To get detailed information on the benefits offered on your card type contact MasterCard® at 1.800.627.8372 .  Certain terms, conditions and exclusions apply.

If you have any questions contact us at ebanking@lakeelmobank.com or 651.777.8365.

IMPORTANT:  The personal email addresses provided for staff on this page are not a secure form of communication. Please do not include any personal information (i.e. Social Security Number, account number, date of birth etc.)  For your security, please contact the Bank directly at 651.777.8365 or stop by one of our locations with questions about your existing account

Mobile Wallet

What is a mobile wallet?

Allows you to pay for your purchases with your compatible iPhone or Android by holding your phone near the participating merchants terminal or online. If you are an iPhone user, you would use Apple Pay and if you are an Android user, you would use Masterpass.

What Lake Elmo Bank Debit Cards work with the mobile wallet?

Lake Elmo Bank’s consumer and business debit cards can be enrolled. Health Savings cards are not eligible.

How is my card information protected when using a mobile wallet?

Your debit card number is not stored on your mobile device or provided to the merchant. A unique token code is created for your device. When a purchase is made in person or online, the token number is used to process your transaction. Your actual debit card number is never shared with the merchants or transmitted during the payment process.

Can I use more than one Lake Elmo Bank Debit Card in my wallet?

If you have multiple Lake Elmo Bank debit cards they can all be loaded into your mobile wallet. Health Savings cards are not eligible.

Why is it asking me to contact my financial institution for further verification?

You may be asked to contact Lake Elmo Bank for additional verification information for security purposes. Call us at 651.777.8365 or stop in to any of our office locations. Once we have verified your information, you should receive a notification that your card is ready to use. Additionally, you will receive a confirmation letter from us.

If I get a new card, how do I replace my old LEB debit card with my new card?

If your card was replaced due to fraud, lost or stolen, you will remove that card from your mobile wallet and then add your new card.

What happens if I replace, update, or lose my mobile device?

The token that is created in place of your card number is specific per device so you would need to enroll your debit card in the mobile wallet on your new device. Before you trade in your old mobile device, remove your cards from your mobile wallet. iPhone users who lose their phone can use Find My iPhone to easily suspend the device account number. No matter what mobile device you are using, you can contact Lake Elmo Bank at 651.777.8365 and we will deactivate your card from your mobile device.

Apple Pay®

How do I enroll for Apple Pay?

Step 1: Launch Settings on your iPhone
Step 2: Tap on Wallet & Apple Pay
Step 3: Click on “Add Credit or Debit Card”
Step 4: Position the front of your debit card in the frame that appears on your screen. If you are not successful in scanning the card details just simple click on “Enter Card Details Manually”. Click here for a quick video
Apple Support contact information 1.800.275.2273

How do I use Apple Pay?

Step 1: Hold your device over the merchants terminal.
Step 2: Rest your finger on your Touch ID. . Click here for a quick how to video
If you have iPhone X Face ID:
Step 1: Double click the side button
Step 2: Glance at the screen for face recognition
Step 3: Hold mobile device over the merchants terminal.
Click here for a quick how to video.

Where can I use Apple Pay?

Where can I get more information about Apple Pay?

Masterpass® (Android users)
MasterPass

How do I enroll for Masterpass?

Step 1: Go to your Google Play Store and search Masterpass by MasterCard. Click here to be directed to the Masterpass app to install on your mobile device.
Step 2: Install the Masterpass by MasterCard app.
Step 3: Follow the steps to set up your account
Step 4: Set up a security PIN
Click here for a quick video

Masterpass contact information 1.866.309.6155 Option 1

How do I use Masterpass?

Step 1: Hold your device over the merchants terminal.
Step 2: Enter your PIN
Click here for quick how to video

Where can I use Masterpass?

Where can I get more information about Masterpass?

Apple, the Apple logo, iPhone, iPad, Apple Watch, Apple Pay and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. Masterpass and the circles design are trademarks of MasterCard International Incorporated. All register rights reserved.