June 3, 2020
It has been two months since we made the decision to close our lobbies. While it was the right decision at the time, we are now in the process of transitioning to a safe re-opening when the time is right.
Although our lobbies are not yet fully open we continue to offer full-service banking at all locations. Online and mobile banking are convenient options and many transactions can be done at our Drive-Thru facilities (all offices) or our Walk Up (Lake Elmo Office). If you need to meet with a banker to open an account/make revisions or access your safe deposit box, we are available by appointment. Please contact us in advance and we will prepare all necessary paper work to minimize your time in the lobby. This also allows our staff to clean between client visits.
We are pleased that we have not laid off or furloughed any of our staff and they have done an amazing job of continuing to provide personal service – even in this new environment. As we move to an open lobby, we have taken steps for a safe environment including signing stations with plexiglass protection and we do recommend a mask when meeting face-to-face without germ shield.
While things look a bit different, we want you to know that we are here…we have been here and we will continue to be here for all of your banking and financial needs…. Give us a call.
March 26, 2020
During this “Stay-at-Home” period, I want to assure you that Lake Elmo Bank, as an essential service provider, will continue to be open and available for all of your banking and financial needs.
Our Drive-Thru locations at all three offices remain open 7a-6p M-F, 9a-12p Saturday. The rest of our staff is available by phone, email and appointment. Many transactions can be done by phone or email. Our e-banking products allow you to pay bills, verify balances, transfer and make deposits from your home. If you need assistance with this, please contact email@example.com.
Your Deposits Are Secure
Lake Elmo Bank is an FDIC insured financial institution. Since 1933, there has been no loss to customers’ FDIC insured deposits. Under FDIC guidelines, your deposit accounts are safe at Lake Elmo Bank. If you have further questions regarding FDIC coverage, please contact us directly.
We’re Here to Help
We know that some of you are experiencing financial hardships during these uncertain times. We are here to help guide you into options that work best for your situation. We are assisting customers with existing and new loans, and helping with programs offered through government agencies.
The government programs listed below are in the infancy stages and will continue to evolve. I encourage you to visit our website often where we will post additional information as it becomes available.
Our lenders are also available to discuss any specific concerns.
While we are definitely dealing with uncertain times, I want to assure you that we are doing everything we can to keep our employees safe and healthy while providing you with the financial products you need and the personal service you have grown to depend on over the years. I thank you for your banking relationship and welcome your calls should you have concerns.
Daniel D. Raleigh
March 13, 2020
With concerns around the coronavirus (COVID-19) in our community, we want to assure you that we are closely monitoring the situation. Our focus is on the safety and well-being of our customers, our employees and our communities. We have a business continuity plan in place, and we are following that plan. At this time, we are focused on preventive efforts to keep our employees and customers safe and minimize risk to our operations. We are following the CDC’s recommendations as well as taking additional precautions, and we encourage you to do the same.
1. Stay home if you are sick or are in close contact with someone who is.
2. Wash your hands often with soap and water for at least 20 seconds and/or use an alcohol-based hand sanitizer regularly (with at least 60% alcohol).
3. Cover sneezes and coughs with a tissue and dispose of it properly.
4. Avoid touching your face.
5. Regularly clean and disinfect all work areas and high-contact surfaces.
In addition, we wanted to let you know that you may notice some additional preventative steps in our branches:
1. Employees, in some cases, may be wearing gloves when handling cash.
2. We will greet you with a smile instead of a handshake.
LEB Services from Anywhere
LEB offers several ways to get your banking done from work, home, or anywhere. It’s an excellent time to find out more about these services if you don’t already use them regularly. If you have questions, remember we are here to help!
Beware of coronavirus-related scams
For more on what you can do to protect yourself, as well as other important information, please visit our ID Theft page located under our Resource tab at lakeelmobank.com.
We will continue to monitor the COVID-19 situation and act accordingly. Thank you for your diligence in keeping our workplace and our community safe and healthy.
Financial Assistance – We’re Here for You
Please know if you are financially impacted by the coronavirus, we are here to help. We are ready to support our customers and will work with you to find solutions for your financial situation.
Please call us anytime to discuss your options. We intend to be a source of stability for our employees, customers and community as we manage through these uncertain times. We can be reached at 651.777.8365. For after-hours assistance, email an LEB representative at firstname.lastname@example.org.
Daniel D. Raleigh