As many of you have been made aware of from news reports Supervalu is reporting a possible data security breach that includes debit cards. Cards that may be at risk were used for purchases at Supervalu stores operated under the Cub Foods, Farm Fresh, Shop ‘n Save, Hornbacher’s, and Shoppers Food & Pharmacy banners from Sunday, June 22 through Thursday, July 17. Lake Elmo Bank is working with Visa and other networks on what information may have been compromised.
Please be assured that we utilize the very latest in fraud detection technology for our debit cards 24/7. If our Fraud Watch service observes suspicious activity on your debit card or activity which appears to be outside your normal transaction patterns, your card may be closed temporarily until you have been contacted. Remember to always review your account for any unusual activity. If you see something that appears fraudulent, please contact Lake Elmo Bank immediately.
As more information is made available during our investigation it may be determined we need to close cards. At that point if your card was provided to us by VISA we would contact you either by telephone or US Postal mail and provide you with the details of replacing your card.
protect yourself with a few simple steps
Go digital. By paying bills online, you reduce the risk that checks and statements containing personal information may be stolen by identity thieves. And have your paycheck deposited electronically into your account.
Monitor accounts online and frequently. Use Lake Elmo Bank's and other financial institutions' websites to check for signs of fraud, and report suspicious or unauthorized activity immediately. Consumers with 24/7 access to account activity are most likely to uncover fraud the fastest.
Install and update security software. Make sure you have a firewall, antispyware, antivirus software, and browser security software on your home computer.
Never give personal information to callers. Don't respond to phone messages that prompt you to call another telephone number about your account. Similarly, don't send account information via e-mail messages--they're not secure. Don't respond to unsolicited or strange emails. Use contact information you already have for the financial institutions with which you do business.
Shred it. Get rid of sensitive papers and statements you no longer need that contain personal information.
When online don't click on any links within a pop-up as they can load a virus onto your computer or mobile device. Don't shop on unknown sites. Research the online merchant first to see if there are any complaints against them.
Finally, change a few daily habits. Mail bills from a locked mailbox; secure sensitive mobile data stored on a laptop, PDA (personal data assistant) or phone; and don't carry your Social Security card in your wallet unless you need it for a specific purpose on that given day. A stolen wallet that contains a Social Security card--as well as your address and other forms of identification--is like handing over your identity to a thief.
what you can do if you fall victim
Contact your financial institution immediately and alert it to the situation. If you have disclosed sensitive information in a phishing* attack, you should also contact one of the three major credit bureaus and discuss whether you need to place a fraud alert on your file, which will help prevent thieves from opening a new account in your name. Here is the contact information for each bureau's fraud division:
Order your free credit reports. A regular review of your credit file may detect unauthorized accounts or other fraudulent activity. Go to www.annualcreditreport.com to order one free report per year from Equifax, TransUnion, and Experian.
P.O. Box 740250
Atlanta, GA 30374
P.O. Box 1017
Allen, TX 75013
P.O. Box 6790
Fullerton, CA 92634
Click here for a website that will provide you with some additional information on what steps you should take right away!
beware of scams
For more information on the latest scams and how to protect yourself from identity theft, click on any of the following links:
►Check out the latest Scams
►Identity Theft Resources
►How to Guard Against Internet Thieves