|As you have heard in the media, once again a merchant has fallen victim to unauthorized intrusion within their payment card database. Most recently affected includes – Supervalu stores (Cub Foods, Farm Fresh, Shop ‘n Save, Hornbacher’s and Shoppers Food & Pharmacy banners) along with Home Depot and several other merchants.
Letters were mailed to the cardholders on September 26th, 2014, that will be receiving a new LEB debit card and PIN within the next 10 days. This does not mean fraud has or will occur on your account, but we are taking precautionary steps to help protect your account.
If you receive a letter and would like to have your compromised card closed immediately please contact us at 651-777-8365.
Upon receiving your new LEB debit card, please complete the following:
* Activate your new card immediately so you may continue making transactions without interruption
* Destroy your old card and start using your new card
* If you've set up recurring payments with a store or service provider, provide those companies with your new debit card number and expiration date
As a reminder, Lake Elmo Bank has 24-hour Fraud Watch Service which monitors our cardholder’s transactions. Suspicious transactions are investigated and a fraud specialist may contact you directly. Remember it is always important to review your bank account statements monthly. Our free online banking is a great tool for keeping a constant watch on your account activity.
We do apologize for the inconvenience. At Lake Elmo Bank, we are committed to providing personal service- which includes doing what we can to protect your account information.
protect yourself with a few simple steps
Go digital. By paying bills online, you reduce the risk that checks and statements containing personal information may be stolen by identity thieves. And have your paycheck deposited electronically into your account.
Monitor accounts online and frequently. Use Lake Elmo Bank's and other financial institutions' websites to check for signs of fraud, and report suspicious or unauthorized activity immediately. Consumers with 24/7 access to account activity are most likely to uncover fraud the fastest.
Install and update security software. Make sure you have a firewall, antispyware, antivirus software, and browser security software on your home computer.
Never give personal information to callers. Don't respond to phone messages that prompt you to call another telephone number about your account. Similarly, don't send account information via e-mail messages--they're not secure. Don't respond to unsolicited or strange emails. Use contact information you already have for the financial institutions with which you do business.
Shred it. Get rid of sensitive papers and statements you no longer need that contain personal information.
When online don't click on any links within a pop-up as they can load a virus onto your computer or mobile device. Don't shop on unknown sites. Research the online merchant first to see if there are any complaints against them.
Finally, change a few daily habits. Mail bills from a locked mailbox; secure sensitive mobile data stored on a laptop, PDA (personal data assistant) or phone; and don't carry your Social Security card in your wallet unless you need it for a specific purpose on that given day. A stolen wallet that contains a Social Security card--as well as your address and other forms of identification--is like handing over your identity to a thief.
what you can do if you fall victim
Contact your financial institution immediately and alert it to the situation. If you have disclosed sensitive information in a phishing* attack, you should also contact one of the three major credit bureaus and discuss whether you need to place a fraud alert on your file, which will help prevent thieves from opening a new account in your name. Here is the contact information for each bureau's fraud division:
Order your free credit reports. A regular review of your credit file may detect unauthorized accounts or other fraudulent activity. Go to www.annualcreditreport.com to order one free report per year from Equifax, TransUnion, and Experian.
P.O. Box 740250
Atlanta, GA 30374
P.O. Box 1017
Allen, TX 75013
P.O. Box 6790
Fullerton, CA 92634
Click here for a website that will provide you with some additional information on what steps you should take right away!
beware of scams
For more information on the latest scams and how to protect yourself from identity theft, click on any of the following links:
►Check out the latest Scams
►Identity Theft Resources
►How to Guard Against Internet Thieves